BOOKING RULES

Hotel service booking: Terms and Provisions

1. GENERAL

Order – a standardized document which formalizes the booking of a hotel service, available at www.bukovel.com and www.bukovel24.com

Websites  – www.bukovel.comwww.bukovel24.com

Operator – limited liability company "PARKTUR", 78593, Polianytsia village, Yaremche town council, Ivano-Frankivsk region, license AE #272883 issued November 6th, 2014 and/or other tour operators / travel agents.

Customer  – an entity in power to perform acts under provisions of the current legislation of Ukraine, who enters into a contract and provides payments under the Agreement for the purpose of obtaining hotel services.

Guest(s) – the person(s), who will use (or actually received) the service.

Visitor(s) – Customer(s) and/or Guest(s).

Hotel - hotels "Bukovel" and "Bukovel VIP", address: Polianytsia village, Yaremche town council, Ivano-Frankivsk region; hotel “Edelweiss”, address: Petrash str.62, Yaremche, Ivano-Frankivsk region.

Hotel service – actions (operations), conducted by the Operator in order to accommodate Customers and Guests by providing rooms in the Hotel for temporary housing, as well as other activities related to accommodation and/or temporary housing. 

Booking – a timely pre-order conducted by the Customer, of hotel services, paid in full amount, in order to claim the services in due time. 

2. HOTEL SERVICE BOOKING

Hotel service reservation is available to Customers as booking forms at www.bukovel.comwww.bukovel24.com; additionally may be conducted by submitting applications to web@bukovel.com or contacting the Operator’s booking agent by calling +38 (0342) 595546.

Website booking is completed and finalized by Customers independently, in the form of providing personal data and specifying options of their choice (e.g. hotel name, payment method, personal info).

Registration form. In the process of completion, the Customer is obliged to fill in the fields into the form marked with "*". The information provided by the Customer concerning their full name, address, telephone and fax numbers, e-mail addresses must be accurate. If the Operator detects a fragment which doesn’t comply with the full name and address spelling rules and/or symbols, which makes it impossible to identify the Customer, the order will be canceled without further notice.

The Customer is fully responsible for the consequences resulting from information being incorrectly submitted into the form. The Operator is not responsible for computer system malfunctions, which emerge from force majeure factors and other reasons beyond Operator’s control. The Operator has the right to suspend access to the Websites in order to eliminate threats or consequences resulting from incorrect data entry.

E-mail/call-center booking is formalized by providing by the Customer their personal data to the Operator’s booking agents, as well as specifying information regarding the chosen hotel and payment method. As soon as all mandatory information is provided, the Customer shall receive an invoice containing their booking ID, order total and other necessary booking information.

Customers may book hotel services according to the following policies:

Prepaid – the Customer makes an advance payment in full amount (100%), for the entire list of services according to the mailed invoice, for the entire period of their stay. The payment for the hotel services is fulfilled by making a non-cash transfer using the payment system associated with www.bukovel24.com or making a bank transfer onto the running account of the Operator, in the amount according to the mailed invoice, strictly within the timeframe specified in the invoice. The booking is considered fulfilled as soon as the invoice total is paid by the Customer and the corresponding amount of funds is credited to the current banking account of the Operator. In case of non-payment, deficient payment, and/or the Customer failing to make a timely transaction, the invoice becomes invalid and the booking session is closed without further notification.

Pay on check-in – the booking is formalized with no advance transactions involved. The invoice total is paid by the Customer at check-in. In a 24-hour period prior to the agreed arrival date, on Operator’s request, the Customer is obliged to confirm their booking via e-mail or phone call. In the absence of the confirmation note, the booking will be canceled by the Operator without further notice. In case if the Customer fails to arrive in due time (3pm local time), the booking will be terminated without further notice. The Customer has the right to cancel, change or modify the order, no later than 24 hours prior to the agreed check-in date.

Pay on check-in” bookings are unavailable during the alpine ski season at TC “Bukovel”, the duration of which is determined by the resort administration and listed at www.bukovel.com.

3. CONFIRMATION

All hotel services being sold must be be verified and confirmed by the Operator.

3.1. For “Prepaid bookings, a reservation is considered confirmed if:

- Website bookings -> in the My orders section, the order status is changed to Paid after a successful money transfer to the Operator’s running bank account;

- Phone call/e-mail bookings -> the order total is paid in full amount by the Customer, according to the invoice document mailed by the Operator.

3.2. For “Pay on check-in” bookings, a reservation is considered confirmed if:

- Website bookings -> in the My orders section, the order status is changed to Processed; a booking notice is received from the Operator via e-mail. In a 24-hour period prior to the agreed arrival date, on Operator’s request, the Customer is obliged to confirm their booking via e-mail or phone call. In the absence of the confirmation note, the booking will be canceled by the Operator without further notice;

- All bookings -> an e-mail from the Operator is received, with an invoice attached containing booking ID, order total and other necessary booking information. In a 24-hour period prior to the agreed arrival date, on Operator’s request, the Customer is obliged to confirm their booking via e-mail or phone call. In the absence of the confirmation note, the booking will be canceled by the Operator without further notice.

4. PAYMENT

The payment currency is Ukrainian Hryvnia (UAH).

Debit cards. The cards being accepted by the system are VISA (except Electron and Domestic), VISA Electron, Mastercard (except Cirrus and Maestro), PrivatCard.

Hotel services booked as “Pay on check-in” are paid for at the reception desk at check-in, according to the standardized billing hour – 3pm local time.

In case of hotel services being paid with debit cards via reception desk terminals or electronic systems which require personal data provision (holder name, card number, validity term, CVC) to the Operator or authorized third party, for any purpose, including but not exclusively for the purpose of card blocking and/or debiting, the Customer is obliged, while checking-in, to confirm that they are actually the owner of the card being charged. In case the abovementioned information being denied, the Operator may exercise the denial of service right, in order to prevent fraudulent card use, anauthorized transactions (lost/stolen/modified bank card abuse) and/or using the requisites without owner’s consent (including fraudulently-obtained information).

5. TERMS OF SERVICE. TERMS OF AGREEMENT

1. By paying for booked services, the Customer agrees to the booking rules and provisions listed at www.bukovel.comwww.bukovel24.com and/or in the mailed invoice; enters the Agreement with the Operator, in order for the latter Party to provide the prepaid accommodation services under the terms listed below (henceforth – the “Agreement”):

2. According to Prepaid reservation policy, the payment for the accommodation services is fulfilled by making a non-cash transfer using the payment system associated with www.bukovel24.com or making a bank transfer onto the running account of the Operator, in the amount according to the mailed invoice, strictly within the timeframe specified in the invoice. Overdue payments are not refundable, however, those funds may be accepted as payment for future bookings, which are subjects of additional invoices. Timely and sufficient payment finalizes the booking and concludes the Agreement between the Parties.

3. According to Pay on check-in reservation policy, Customers pay the invoice total at the reception desk, which finalizes the booking and concludes the Agreement between the Parties.

4. The moment of a completed payment is considered the moment of a timely and sufficient money transfer to the Operator’s running bank account.

5. The Parties agree that the untimely cancellation (less than 20 days prior to the arrival date) of services booked as “Prepaid”, failing to arrive or a premature refusal from services (regardless of the reason) is considered breaking the Agreement and causing financial damage to the Operator. In this case, the money amount paid by the Customer in advance for the entire period of their stay is commissioned as penalty for non-fulfillment of the terms of the Agreement and the booking is canceled.

The Parties also agree that in case the given payment system and/or transaction implies penalties being charged at the rate equal to the cost of 1 night of accommodation, the 1-night accommodation rate will be modified to match the full pre-paid amount for the entire period of Customer’s stay.

6. If a “Prepaid” reservation is made less than 20 days prior to the arrival date, the Customer is unable to cancel the order. The Parties agree that if the Customer fails to arrive, this is considered breaking the Agreement and causing damages to the Operator. In this case, the money amount paid by the Customer in advance for the entire period of their stay is commissioned as penalty for non-fulfillment of the terms of the Agreement and the booking is canceled.

The Parties also agree that in case the given payment system and/or transaction implies penalties being charged at the rate equal to the cost of 1 night of accommodation, the 1-night accommodation rate will be modified to match the full pre-paid amount for the entire period of Customer’s stay.

7. If the Customer informs about the cancelation of a “Prepaid” booking in due time (as a written refusal notice, 20+ days in advance), the Operator has the right to reschedule the reservation subject to free room availability, or cancel the reservation and use the advance payment to cover any other accommodation services previously booked by the Customer. In case the accommodation cost during the rescheduled period exceeds the prepaid amount, the Customer is obliged to make an extra payment in the amount, provided in an additional invoice issued by the Operator.

8. If the Customer terminates their stay prematurely, the advance payment is by no means refundable (this both applies to “Prepaid” and “Pay on check-in” bookings). In this case, the money amount paid by the Customer in advance for the entire period of their stay is commissioned as penalty for non-fulfillment of the terms of the Agreement. The Parties also agree that in case the Customer leaves the Hotel prematurely, they (Customers) are by no means entitled to any form of refunding from the Operator.

9. By paying the invoice total, the Customer confirms they agree with the terms listed in this section.

6. CHECK-IN AND DEPOSIT PROVISIONS

The Hotel guarantees readiness of a booked room by 3pm local time on the day of arrival. Accommodation is formalized at the reception desk, which includes filling in Guest’s personal data forms and issuing plastic key-cards. A key-card serves as Customer’s pass to the premises of the hotel. Subject to skiing services being purchased during winter alpine ski seasons, the duration of which is determined by the resort administration and listed at www.bukovel.com, the key-card also acts as a ski-pass for the entire duration of Customer’s stay at the Hotel.                                                             

On check-in, Customers are making mandatory money deposits onto electronic purses, which are linked to their key-cards, as a form of pledge money for key-card rent. The amount of pledge money is 200 UAH (two hundred Ukrainian Hryvnias) per card.

As soon as the key-card is returned and the Operator has no claims regarding its physical integrity, the full amount of the abovementioned deposit will be returned to the Customer on check-out day at the reception desk.

In case of a key-card being fully or partially destroyed, lost or failed to return by the Customer (regardless of the reason) in due time (before 6pm on the day of departure), the pledge money is kept as penalty and transferred to Operator’s bank account as a form of payment of damages.

7. OPERATOR’S RESPONSIBILITY

The Operator is accountable for the quality of service, according to the current legislation of Ukraine. The Operator is released from liability in cases of force majeure circumstances, short-term inconveniences and technical malfunctions, caused by a third party and resulting in electric power absence, short-term repair works, e.g. equipment maintenance, repair or conservation. In case of force majeure circumstances beyond Operator’s and Customer’s control, e.g. natural and man-made disasters, military operations, hostility acts, etc, which impede the provision of service under the Agreement, the Operator is not liable for any inconveniences caused to Customers and Guests. Quality of service claims are accepted in written form at: 78593, Polianytsia village, Yaremche district; WEB www.bukovel.comwww.bukovel24.com; e-mail: web@bukovel.com; booking department hotline +388(0342)595546.

8. PERSONAL INFORMATION

By entering the Agreement with the Operator, Customers and/or Guests give their consent regarding their personal data being freely processed for the purpose of:

- carrying out business activities in accordance with the current legislation of Ukraine;

- fulfillment of obligations on accommodation service provision under the concluded Agreement;

- realization and protection of the rights of the Parties under the concluded Agreement on accommodation service provision;

- fulfillment of other Operator’s rights, duties and obligations, which do not contradict the current legislation of Ukraine and the terms of the concluded Agreement.

In case you have any difficulties with booking, please call 0342-595546, mail web@bukovel.com, or refer to your booking instruction.

 

Hotel accommodation agreement

1. GENERAL

1.1. This article provides basic accommodation rules and internal regulations for hotels “Bukovel”, “Bukovel VIP Residence”, address: Polianytsia village, Yaremche town council, Ivano-Frankivsk region; “Edelweiss”, address: Petrash str.62, Yaremche, Ivano-Frankivsk region (hereinafter referred to as “Hotel”), hotel property use provisions, the amount of services, the responsibility of the Parties.

1.2. In particular, the Hotel's activity is governed by the Rules for the use of hotels and similar facilities providing accommodation and hotel services issued March 16, 2004, No. 19, the Law of Ukraine "On Tourism", and other legislation of Ukraine.

1.3. Hotel rooms are provided to Visitors subject to provision of a Passport (or other identity-proving documents) and a completed standardized registration form.

1.4. Registration of foreign citizens and stateless persons (hereinafter referred to as “Foreigners”) is conducted on the general provisions, subject to provision of national and foreign Passports (or other identity-proving documents).

1.5. Subject to free room availability and Visitor’s request, they may be allowed to use a double (or more spacious) room for single-person use, at a full accommodation rate.

2. PROPERTY USE

2.1. The Hotel provides Visitors with furnished rooms containing household appliances (TV, fridge, etc), plumbing and other accessories.

2.2. Visitors must handle the Hotel property with care, use the equipment as intended and follow the fire safety regulations. The Hotel administration must be immediately informed of any emergency cases e.g. damage to property, technical malfunctions, liquid leakage, combustion, glass breakage, etc.

3. HOTEL INTERNAL REGULATIONS

3.1. The on-duty Hotel Administrator oversees the internal routine in the facility. The Administrator person provides explanations on the hotel accommodation Rules, accepts complains of rule violations by Visitors and employees.

3.2. The Hotel guarantees readiness of the booked room by 3pm Kyiv time. The general check-out deadline is 12pm Kyiv time. If needed, visitors may contact the Administrator for prolongation of their stay, no later than 2 hours in advance of their estimated check-out. If the accommodation is prolonged, visitor is charged according to the full amount of cost of the prolongation period. The minimum prolongation period is 1 (one) night.

3.3. During the registration, Visitors receive special key-cards to access their rooms. A key-card serves as a pass to the premises of the hotel. Subject to skiing services being purchased during winter alpine ski seasons, the duration of which is determined by the resort administration and listed at www.bukovel.com, the key-card also acts as a ski-pass (provides access to slopes and lifts) for the entire duration of Customer’s stay at the Hotel. Key-cards are considered property of the Hotel and should be necessarily returned at check-out. In case of non-return, the standard breakage/loss fee will be charged.

3.4. The key card is the property of the Hotel and is returnable upon departure. In case of non-return (including loss), the value of the card is reimbursed by the Visitor.

3.5. If Visitors have valuables with them, which may be easily stolen due to small size (e.g. cash, jewelry), the administration highly recommends using in-room safes, or (preferably) entrusting valuables to the safe, which is located at the Hotel reception desk. In this case, special visual properties of the items must be specified (not qualitative properties), by filling in the item description file. In case visitors neglect the above-stated recommendation, the Hotel administration is by no means responsible for any property losses.

3.6. Smoking is prohibited in the rooms, balconies, entrance zones and other premises of the Hotel. This includes cigarettes, electronic vaporizers and hookahs. The standard fee for a non-smoker policy violation (2000 UAH) is charged immediately and added to Visitor’s bill. In case of repetitive violations, the administration has the right to evict the Visitor from the Hotel.

3.7. Open fire cooking is strictly prohibited in the rooms and outside (except specially designated zones with barbecue grills, available for certain lodges i.e. cottage, chalet or villa).

3.8. Visitors must respect the sleeping time of other residents, by keeping silence on the premises of the Hotel (10pm–8am sleeping time policy). Visitors must also avoid having TV sets and audio systems in their rooms turned on with high volume levels, within those hours.

3.9. Fireworks are allowed only in designated areas, with the consent of the administration and under the supervision of security employees.

3.10. Visitors may allow guests into their rooms from 8am to 10pm. Visitors must give their permission to persons they want to stay in their rooms. Visitors are responsible for actions of their guests. The administrator has the right to check the identity-proving documents of a guest person. The administrator has the right to deny the entry of a guest person, in cases provided by paragraphs 10.3 and 10.5 of this article.

3.11. Visitors may exercise the right for privacy, by placing a “DO NOT DISTURB” sign on the external door handle. The sign is available as a basic room inventory item. The sign typically has “HOUSEKEEPING” writing on the flipside. Visitors may use the flipside in case they assume their rooms need cleaning.

3.12. Visitors are allowed to bring their pets to the Hotel. Pets being allowed include smaller breeds of dogs (up to 4kg), subject to provision of an animal passport and appropriate vaccination certificate. The Hotel has the right to determine the possibility of certain pets being accommodated. The pet accommodation price is determined according to the current pricelist on the day of service provision. The damage dealt to the Hotel property, which result from pet’s activity is compensated separately from accommodation expenses, in full amount, according to the invoice.

3.13. Visitors are obliged to keep their rooms clean and follow the fire safety regulations.

3.14. Visitors aren’t allowed to bring in and store weapons. This includes melee weapons, firearms, pneumatic weapons, custom systems designed to shoot rubber or other traumatic and/or non-lethal projectiles, ammunition and explosives; other devices and materials of potential threat to human life/health conditions and property.

3.15. Visitors aren’t allowed to leave unauthorized persons in their rooms while being absent, or pass room keys to outsiders without a proper note to the Hotel administration.

4. ENERGY SAVING

4.1. Visitors are not allowed to use splitters and extension cords, hi-performance electric appliances, including heaters, except those being additionally provided by the Hotel employees or given as basic room inventory items.

4.2. It is strictly prohibited for Visitors to leave cold and hot water taps open while being absent from the rooms.

4.3. The Hotel has a limited daily supply of electric energy. Inappropriate energy use may result in power outage.

4.4. It’s recommended to use the internal 4-digit phone numbers in order to contact the rooms of other residents. This allows for decreasing collision in the primary phone line.

5. VIDEO SURVEILLANCE

5.1. The Hotel territory is subject to video surveillance. This includes common areas. This step has been taken as a security measure, needed to ensure the safety of Visitors, their belongings and the property of the Hotel. By signing a registration form, Visitors confirm their acknowledgement and agreement to be a subject of video surveillance on the premises of the Hotel (this doesn’t apply to rooms and WC/shower cabins).

6. VEHICLE PARKING

6.1. Vehicles are allowed to be parked on the specially designated locations (parking lots) in certain areas, determined by room location. Visitors must have their room master keys to prove their entitlement to parking services.

6.2. Parking lot location is determined by the Hotel administration and Security service. Visitors are not allowed to park in other lots of their own choice. The parking lot is assigned by the Administrator at check-in.

6.3. Vehicle parking in front of the Hotel building is prohibited, unless previously agreed with the administration. If a person has such a permission, parking should be performed strictly in the specified location. Such parking may be time-limited.

6.4. Leaving vehicles in inappropriate  places is strictly prohibited. This includes entrances, outings, intersections and inner passages, as inappropriate parking may cause traffic and passage issues.

6.5. Visitors are not allowed to enter the territory of the Hotel using ATV's, snowmobiles and wagons.

7. SERVICES

7.1. The Hotel provides basic services which are included into the accommodation package. Paid services are available at an additional fee, in accordance to pricelists. Without Visitor's consent, the Hotel personnel is not entitled to provide additional services, which are not listed in the Agreement.

7.2. Basic services include providing rooms for lodging, room cleaning, emergency calls, emergency medical aid provision.

7.3. The Hotel accepts registrations 24h. Rooms are provided in accordance to their standard capacity, additional persons are allowed to stay for an additional price. Children below 18 are accommodated only if accompanied by elder Visitors (parents or relatives).

7.4. Daily housekeeping includes dust cleaning, trash removal, utensil washing, bathroom cleaning, bed making.

7.5. Major housekeeping is performed immediately after the departure of the previous Visitor.

7.6. Fresh towels and bedclothes must be provided at least once per four days. At Visitor’s request, towels and bedclothes must be replaced ahead of the schedule.

7.7. Extra services include waiter support and other services listed in the separate document.

8. IN-ROOM COOKING

8.1. Visitors aren’t allowed to cook meals in the room by themselves using any brought devices and kitchenware. Meal cooking is allowed exclusively in the rooms equipped with kitchens or kitchenettes. In case this rule being violated, the Hotel has the right to charge the Visitor with a 500 UAH penalty. If a repetitive violation of this rule occurs, the administration has the right to evict the responsible person from the Hotel.

9. PREFERENTIAL RATES

9.1. The Hotel provides preferential rates, as required by the Ukrainian legislation. The first-queue check-in right is reserved for Great Patriotic War veterans, “Hero of the USSR” and  “Hero of The Socialistic Labor”, “Medal of Glory 3rd class” bearers, four-times and more “Medal of Courage” chevaliers; “Hero of Ukraine” medal bearers, People’s Deputies of Ukraine, parents with children under 12 months.

9.2. The Hotel also provides the following age group discounts and preferential rates:

- children under 6 stay free of charge, subject to no claims for personal beds;

10. EVICTION AND DENIAL OF SERVICE

10.1. Visitors are considered departed from the Hotel after the expiration of the ordered and paid hotel services.

10.2. If a Visitor somehow violates the accommodation Rules, which leads (or may lead) to material losses or creates inconveniences for other residents, the Hotel administration may exercise the denial of service right, which includes agreement termination, which is fulfilled through eviction of the Visitor from the Hotel. The pre-paid amount for accommodation and services is not refundable in this case.

10.3. The Administrator has the right to deny accommodation service provision or perform eviction in the following cases:

- the Visitor refuses to provide their identity-proving documents, the documents are invalid/expired/suspicious of being counterfeit;

- the accommodation payment hasn’t been performed in due form and amount;

- the Visitor is looking untidy and/or intoxicated, behaving impolitely, inadequately, aggressively;

- the Visitor refuses to follow the inner regulations of the Hotel (e.g. non-smoker policy, sleeping time, parking rules);

- the Visitor is on the Hotel’s stop-list (unwanted customer registry);

- other cases according to the current legislation of Ukraine (and common sense).

10.4. Controversial cases are resolved by the administration. If the situation cannot be resolved on the spot, the administration has the right to apply for assistance to the Security service, the Police, and other authorities, including courts.

10.5. The Hotel is writing the so-called “unwanted customer registry” (stop-list), which identifies a circle of previous Visitors having a history of violating these Rules.

11. RESPONSIBILITY OF THE PARTIES

11.1. In case of shortcomings and/or negligence being revealed in a provided service, the Visitor has the right to demand:

- issues being fixed for no extra price and in due time;

- service price being reduced.

11.2. The Hotel must take measures to fix the reported issues, no later than 1 hour after receiving the Visitor’s claims. In case that a problem with the given room can’t be resolved immediately, the Hotel is obliged to provide the Visitor with a room of equal (or higher) amenity level.

11.3. In case that a problem with a given room can’t be resolved immediately and a room of equal (or higher) amenity level can’t be provided, the Hotel is obliged to accommodate Visitors (subject to claims) at the neighboring hotels featuring rooms of equal (or higher) amenity level. In such cases, all the related expenses should be covered by the Hotel.

11.4. The Hotel carries no responsibility for any shortcomings and gaps in service provision, which were proven to emerge as a result of Visitor’s (or their guests’) actions, and/or force majeure circumstances.

11.5. The Hotel is responsible for the integrity of Visitor’s property left in the room, except cash and valuables (jewelry, securities, gadgets, etc.).

11.6. The Hotel carries no responsibility for the safety of Visitor’s valuables (jewelry, securities, gadgets, etc.) left outside of the provided storage cell (in-room safe).

11.7. In cases of breakage/loss of Visitor’s property, the Hotel administration must be informed immediately.

11.8. If no property-related claims are made by the Visitor before their departure, the property won’t be considered lost or broken during the stay.

11.9. If a lost item is found, the Hotel administration must report the owner immediately, subject to owner’s identity being known. The Hotel is obliged to keep "lost and found" items for 6 full months, then pass them to relevant public authorities (or destroy, in this case, a legal standardized statement must be issued).

11.10. Visitors are solely responsible for the integrity of their vehicles, left on the territory in front of the Hotel.

11.11. If a Visitor (or their guests) is responsible for Hotel’s material losses, those damages must be compensated by Visitors. That includes losses emerging from rooms being uninhabitable during repairs, furniture replacement and other cases.

TC “BUKOVEL” SKI-PASS BOOKING AND TERMS OF USE

1. GENERAL

1.1. Websites – www.bukovel.com, www.bukovel24.com.

1.2. Ski-pass – a ticket (solid state carrier, manufactured in the form of a plastic card) providing access to slopes and ski lifts of the Tourist Complex "Bukovel" (hereinafter – TC “Bukovel”), located at: Polianytsia village, Nadvirna district, Ivano-Frankivsk region.

1.3. Customer  – a person who, having the competency in accordance with the current legislation of Ukraine, enters into an Agreement for the purpose of receiving ski-lift services at TC “Bukovel”, purchases ski-passes and provides payments under this Agreement.

1.4. User(s) – a person(s), who intend(s) to use, is(are) currently using or actually used the ski-pass in order to obtain access to slopes and lifts at TC "Bukovel".

2. SKI-PASS BOOKING

2.1. Ski-pass booking is carried out exclusively through websites  www.bukovel.com, www.bukovel24.com and/or TC “Bukovel” ticket offices, located at: Polianytsia village, Nadvirna district, Ivano-Frankivsk region.

2.2. Ski-pass online booking is carried out by the Customer independently by choosing the ticket type (depending on the desired skiing time), category (“Standard”, “VIP-pass”) and season, filling out personal data forms with delivery address and providing photos of Customers and/or Users.

Booking is considered finalized as soon as the corresponding order status is changed to "Paid" in the Customer’s personal cabinet’s "My orders" section and a relevant e-mail message is recieved.    
                                                                                                                                                              
2.3. Online orders are fulfilled by the "Nova Poshta" delivery service, at the expense of the Customer.

2.4. In accordance with the provisions of the Law of Ukraine 2297-VI "On Personal Data Protection", issued 01.06.2010, the Customer agrees to provide their personal data and/or personal data of third persons (ski-pass Users), by providing their full name, contact phone number, delivery city, delivery address and e-mail address. The Customer guarantees and is responsible for the fact that the data is provided voluntarily by them and third parties during the ordering procedure, all persons involved are familiar with and agree with these Rules and all related regulations.     
                                            
2.5. The Customer bears full responsibility for the consequences of incorrect data provision during the ordering procedure. 

2.6. Ski-pass rates are posted on the websites and displayed at TC "Bukovel" ticket offices in accordance to four primary skiing sub-seasons: 

  • «Low» season start - 17.12.; 18.03. - 28.03.;
  • «High» 18.12. - 01.01.; 07.01. - 17.03.;
  • «Holiday» 02.01. - 06.01..


2.7. The Customer delivers a 100% prepayment of the order in the form of a non-cash transfer using the associated payment system or pays directly at the TC "Bukovel" ticket office.

2.8. The transaction currency is the national currency of Ukraine, the Ukrainian Hryvnia (UAH).
Payment cards being accepted for online bookings include: “VISA” (except “Electron”, “Domestic”), “VISA Electron”, “Master card” (except “Cirrus” and “Maestro”), “Privat Card”.

2.9. Order payment confirms the acquaintance and agreement of Customers and Users with booking regulations and ski-pass terms of use, Skier Responsibility Code provisions, Slope and Lift safety precautions, as posted on www.bukovel.com, www.bukovel24.com, Customer compliance with the current legislation of Ukraine (including the Cabinet Decree No.1236 from December 9, 2020). Successful payment conducts the service provision Agreement between the Parties on the terms specified herein.

2.10. Ski-pass refunds.

2.10.1. Activated ski-passes are not refundable.

The only exception to this rule is the case of a physical injury of a Customer (User), which occurs on the slopes, the severity of which objectively makes it impossible for a person to ski. In this case, the Customer (upon proper written Application) is entitled to a refund of the activated ski-pass value in the amount decided by TC “Bukovel” administration. The funds being returned can’t by any means exceed the 50% (fifty percent) of the full ski-pass rate.

Physical injury fact confirmation and assessment of its severity is carried out in accordance with the doctor’s conclusion issued by the TC "Bukovel" medical center, located at: Polianytsia village, Nadvirna district, Ivano-Frankivsk region.

2.10.2. The funds paid for the non-activated ski-passes, purchased in the ticket offices of the resort, may be partially refunded on the day of purchase, given the fact that the validity date has not yet expired. If purchased from TC “Bukovel” ticket offices and having a validity term (1-7 days in a row), ski-passes are considered expired according to their expiration date.

In this case, the Customer is entitled to reimbursement of the value of ski-passes being returned, in the form of compensation, the amount of which is 70% (seventy percent) of the full ski-pass rate. In this case, the leftover 30% (thirty percent) are not refundable.

2.10.3. If purchased through websites www.bukovel.com, www.bukovel24.com) and/or TC “Bukovel” ticket offices, non-activated ski-passes may be returned by the Customer for a refund, within 14 (fourteen) days starting from the moment of purchase confirmation (order payment). The refund is carried out in the form of a refund Application being properly filed by the Customer and mailed to client@bukovel.com. The refund Application template is listed at https://www.bukovel24.com/.

In this case, the Customer is entitled to reimbursement of the value of ski-passes being returned, in the form of compensation, the amount of which is 70% (seventy percent) of the full ski-pass rate. In this case, the leftover 30% (thirty percent) are not refundable.

2.11. If purchased from TC “Bukovel” ticket offices, ski-pass refunds are subject to the conditions specified in these Rules and performed in the form of a non-cash transfer to the Customer’s bank account, according to payment details specified by them in the refund Application.

If purchased online through websites www.bukovel.com, www.bukovel24.com, ski-pass refunds are subject to the conditions specified in these Rules and performed in the form of an automatic refund onto the payment card, from which the relevant order was paid for.

2.12. Ski-pass/club card order cancellation. Broken/lost carrier replacement.

2.12.1. For online ski-pass/club card orders, Customers may apply for order cancellation, by contacting a resort employee via hotline 0 800 500 818 or e-mail: client@bukovel.com. The termination is carried out in the form of order cancellation and opening a new booking session (if required).  

In this case, the Customer is entitled to reimbursement of the value of ski-passes and Club cards being returned, in the form of compensation, the amount of which is 70% (seventy percent) of the full ski-pass (Club card) rate. In this case, the leftover 30% (thirty percent) are not refundable.

2.12.2 The ski-pass/club card carrier replacement is carried out in the form of an Application being properly filed by the Customer and delivered to the TC “Bukovel” info center. In order to complete the replacement, carrier manufacture fee is charged: KeyTix – 40 UAH, KeyCard – 70 UAH, PrimeCard – 200 UAH.

Applications for lost/broken card recovery are processed within 3-14 working days.

3. SKI-PASS TERMS OF USE

3.1. Ski-passes are considered to be the exclusive property of a Customer (User), with Customers and Users being exclusively entitled to use them. Passing the ski-pass to a third person is strictly prohibited. 

3.2. TC “Bukovel” administration enforces one major rule: “One Customer, one ski-pass card”. On turnstiles, video surveillance cameras are monitoring the gates. In case if there is a suspicion that a ski-pass is passed to a third person, it can be permanently blocked.

3.3. We strictly restrain violations of the Rules and any other actions leading to the inconvenience of guests. Passing a ski-pass to a third person through the tourniquet fencing is considered rascality and bad manners. In such cases, TC “Bukovel” administration has the denial of service right. This includes ski-pass blocking.

To prevent fraud cases, TC “Bukovel” administration exercises the “Five-minute rule”, which consists in ski-passes becoming inactive for the next five minutes after being read by the turnstile scanner.

3.4. Children under 6 are allowed to pass free of charge (if accompanied by parents). Children aged 6-12, pensioners, Chornobyl liquidators, war veterans, ATO veterans and disabled persons (subject to provision of identity proving documents with photos) – recieve a 30% discount off ski-passes, subject to the availability of the original document, which proves the person’s entitlement to the discount (certificate of participation in hostilities, birth certificate, etc.). For all preferential categories, photo registration is mandatory. This discount doesn't stack with other offers and specials (e.g. Club Cards, promotional ski-passes). This discount is available to citizens of Ukraine only. 

3.5. The use of ski-passes is carried out by the Customer (User) exclusively in compliance with current legislation of Ukraine (including the Cabinet Decree No.1236 from 09.12.2020), in compliance with established pandemic-related restrictive measures, taking into account the current pandemic alert level risks, related to the coronavirus decease COVID-19 spread in the Ivano-Frankivsk region.

3.6. In case of introduction of "green", "yellow", "orange" or "red" pandemic alert zones, related to the coronavirus decease COVID-19 spread in the Ivano-Frankivsk region, TC “Bukovel” administration has the right to restrict Curtomer (User) access to slopes, in the cases provided by the current legislation of Ukraine (including, but not limited to, the Cabinet Decree No.1236 from 09.12.2020). Customers and Users are fully responsible for their incompliance with the current law, resulting in their inability to use ski-passes.

3.7. Applications for the restoration of lost ski-passes are accepted by the info center of the resort and processed within 14 working days.

3.8. Hotel electronic room keys (available to residents of “Bukovel Hotel”, “Bukovel VIP Residence”, “Edelweiss”).
3.8.1.    At check-in, Customers may transfer their skiing days to hotel electronic room keys, no more than once during their stay (the number of days to transfer is choosable by the Customer);
3.8.2.    The transfer of skiing days to the electronic room key is available exclusively at the reception desk of “Bukovel Hotel”;
3.8.3.    The transfer is available only with the personal presence of the owner of the original ski-pass;
3.8.4.    Customers may replenish their electronic room keys with skiing days infinitely (applicable to ski-passes purchased later from ticket offices);
3.8.5.    After the transfer, skiing days are not, by any means, transferable back to the original carrier (due to the fact that original ski-pass data is removed from the system and new “Days in a row” ski-passes are issued);
3.8.6.    Electronic room keys can not be used for online shop replenishments. If the electronic room key balance is replenished from the online shop, the VIP-pass bonus will not be provided;
3.8.7.    Customers using their electronic room keys to receive the loyalty program bonuses (VIP-pass, free night skiing) must pass the verification procedure (personal data and user photo provision) when purchasing ski-passes or transferring skiing days to electronic room key cards;
3.8.8.    If an electronic room key is lost or stolen, please apply to your hotel reception desk;
3.8.9.    If skiing days are missing from the electronic room key card, please apply to the ticket office where the replenishment took place, subject to the availability of the original pay bill.

4. SKI-PASS VALIDITY TERMS

4.1. Promotional ski-passes purchased as "Days in a row" are automatically activated upon User’s first pass through the turnstile gate. Ski-pass validity is terminated, regardless of actual use, after their validity date expiration, or, alternatively, after the relevant skiing season end, as scheduled on www.bukovel.com, whichever comes first.

4.2. According to the promotional ski-pass policy, skiing days may be used within 2 (two) consecutive winter skiing seasons, starting from the moment of purchase, except for the periods referred to as the "Holiday season" (02.01 - 06.01). 
 
Promotional ski-pass use during different (higher) skiing seasons, compared to the one to which it applies, is provided in a form of the Customer being able to compensate the cost difference, according to the higher season rates, as published on the websites and provided by ticket offices of TC "Bukovel".

Bukovel Card may be replenished according to different skiing rates simultaneously. If multiple options are added during the same booking session, skiing days are stacked in the exactly same order in which they are added to the cart.

The tourniquet pass-through system then activates the card and starts charging it according to the queue.

Attention Customers! In order to prevent fraud, we highly recommend purchasing ski-passes exclusively from authorized websites www.bukovel.com, www.bukovel24.com and TC “Bukovel” ticket offices.

TC “Bukovel” administration carries no responsibility for any property losses, resulting from ski-passes being purchased from unauthorized vendors. 

Orders are moderated by operators. If case the operator decides that the customer's personal data and/or profile photo are improper or incomplete, the order will be marked as “troubled”.

In this case, the customer will be contacted via e-mail and a phone call for data clarification. If the customer does not respond or update their personal data within 7 days through personal cabinet at bukovel24.com, the order will be canceled and the order price will be refunded.

Application guidelines:
Customers must provide their current mobile phone numbers and Email addresses.

For citizens of Ukraine:
First and last name must be given in Cyrillic, as in any other official documents (i.e. domestic passport).

For foreigners:
First and last name must be given in Latin, as in any other official documents (i.e. foreign passport, travel document).

Profile photo must constitute a clear color image of the applicant, done on an evenly lit white or light background.
• please provide photos with face being completely visible;
• the face must cover no less than 60-80% of the photo;
• the photo must not have oval shape, visible frames and/or corners;
• the photo must be taken without sunglasses or headdresses, except if worn due to religious affiliation.


Insurance rules and details

OFFER No. 013-2021 on the electronic comprehensive insurance contract conclusion provided to vacationers on the territory of TC "Bukovel" - "TRAVEL TO BUKOVEL" - Details